Product Shipping and Return
How much is shipping?
- Standard delivery is free on orders over $250 when shipped within the 48 contiguous states.
- Shipping rates are calculated at checkout for all other orders.
When will my items ship?
Lead times are listed to the right of all product pictures and just under the product price.
- Stock items ship from distribution centers in a couple days
- Made-to-order items can take several weeks.
Timeless Wrought Iron partners with multiple resources to ship products offered for sale. Usual ship times are estimates. Actual ship times may vary and are dependent on current stock levels.
- Once a product has shipped time to delivery may range from 1 to 10 business days dependent on a shipping point and final delivery destination.
- For destinations outside of the contiguous 48 United States allow for additional time.
- To obtain a quote on shipments to Alaska, Hawaii or International locations please call us, allow additional days for delivery.
- Rural delivery is available to properties with a physical address.
- Timeless Wrought Iron cannot deliver to P.O. Box locations or military APO/FPO addresses.
- Most products ship UPS or FedEx.
- Timeless Wrought Iron is not responsible for shipping delays due to the fault of the manufacturer or delivery carrier.
How is this shipped?
- With Free Shipping you will get standard ground shipping and delivery with FedEx, USPS, or UPS.
- Larger furnishings like beds, tables or large consolidated orders will ship with a freight company.
- Truck shipments with a freight company are also free and included standard curbside delivery.
- If you require further assistance like inside delivery, setup and package disposal you are responsible for those charges and we will want to set those services up with you ahead of time. Give us a call @ 800-957-1178 and we will work with you find a shipping option that works best if standard free ground shipping is not ideal.
What if I receive a damaged item?
- If your item happens to arrive damaged or defective, we are happy to arrange for a prompt replacement. Click here for more information.
Return Policy -
How do returns work? You may return this item in new, unused, and resalable condition for a refund or exchange within 30 days of delivery. All returns must be accompanied by a Return Merchandise Authorization number or RMA.
We don't charge a delivery fee on orders shipped within the 48 contiguous states. However, original delivery charges are not refundable.